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Safeway
Ok, I know I can't be the only one having some issues with the new Safeway. First let me say that I am SUPER excited about having this brand new grocery store in our neighborhood, and no matter what they do, they can't reach the lows of the existing Giant or Safeway stores.
But....the store hasn't had circulars one time that I went in during the past 5-6 weeks. Annoying yes, but it wouldn't be such a big issue if the store actually labeled the sale items correctly. I've been caught at the register overcharged, but unable to reference the flyer. This past week, they didn't even have circulars at the register and the one check out lady who had a flyer indicated that she had to buy the newspaper to get it (she kept it safely tucked in her back pocket). When I've brought this up to Customer Service, they've given nothing but attitude or acted like they just ran out that morning. That excuse doesn't work for weeks on end.
Another larger issue, is the fact that we have consistently (as in literally every week) been overcharged and had to return to customer service for refunds. One week they had to refund me $35. Not one time did I see or hear of anyone fixing the pricing in the system so that this would not affect other customers. More than once I've returned later in the week and still been overcharged for the same item. How many people are not noticing this and how much $$$ is Safeway making off of the overcharging? Please beware of this and check your receipts diligently.
My last rant (I promise) is the stocking - can't they find a way not to run out of chicken, 1/2 gallons of milk and Yeungling every week???
I've brought these issues up to management, who have indicated that more than one Safeway manager had been put on suspension, as corporate doesn't feel that the store is up to par. Please - if you are having the same issues, bring them up to management so that this store doesn't slip into the state that the rest of the stores in our neighborhood (just look at what was once a new Giant at 8th & O).
Comments
I've had frequent problems here, too -- with long lines, cashier 'tude and the aforementioned overcharging. It's rapidly becoming a glossier version of the Shaw Giant.
Posted By Brad / At 1/5/09 5:57 PM
Posted By Brad / At 1/5/09 5:57 PM
I usually make small trips and use the self check out. While I rarely use the cashier I've had experiences of customers carrying far more 'tude than the employees.
I was in line once and the middle aged woman two spots in front of me went apeshit over how the cashier thanked her at the end of the transaction. I don't remember her exact name but let's say it's "Dr Betty Johnson" for the sake of the story. The cashier said "thank you for shopping at Safeway Mrs Johnson would you like any help out to your car". Apparently this lady's club card must be registered with the salutation "Dr" because she chewed out the cashier for about 40 seconds for using Mrs instead of Dr. I would have snapped if I was the cashier but thank goodness she held it in. When I left about 8 mins later "Betty" was still at the customer service desk complaining that the cashier should be fired.
I was genuinely mortified at what a miserable person "Betty" was.
Posted By Jason / At 1/5/09 6:37 PM
I was in line once and the middle aged woman two spots in front of me went apeshit over how the cashier thanked her at the end of the transaction. I don't remember her exact name but let's say it's "Dr Betty Johnson" for the sake of the story. The cashier said "thank you for shopping at Safeway Mrs Johnson would you like any help out to your car". Apparently this lady's club card must be registered with the salutation "Dr" because she chewed out the cashier for about 40 seconds for using Mrs instead of Dr. I would have snapped if I was the cashier but thank goodness she held it in. When I left about 8 mins later "Betty" was still at the customer service desk complaining that the cashier should be fired.
I was genuinely mortified at what a miserable person "Betty" was.
Posted By Jason / At 1/5/09 6:37 PM
Timely post. Just last night I spoke with the Asst. Manager (who was very receptive and seemingly unaware of these complaints, even though I have heard several neighbors discussing them) re: lack of chicken and rotting, past-sell-by-date produce. It has been three weeks in a row now that they have been out of chicken breasts - crazy! I also sent a comment to safeway via their website.
I am thrilled to have a supermkt in the neighborhood, but this place needs some work.
Echoing the OP - if you're noticing these issues, please say something.
Posted By 301n / At 1/5/09 10:11 PM
I am thrilled to have a supermkt in the neighborhood, but this place needs some work.
Echoing the OP - if you're noticing these issues, please say something.
Posted By 301n / At 1/5/09 10:11 PM
i also visited the store last night (for the first time in about 6 weeks), and i noticed how badly the store has slipped. it's still much better than the giant, but it sure as hell isn't living up to the standards of some of the nicer stores in the suburbs.
the first problem is cleanliness. the best grocery stores don't have stuff lying around in the aisles. no excuses. if something falls off a shelf, workers in these stores seem to have a premonition and somehow show up out of nowhere to clean things up. this safeway, on the other hand, had broken items lying on the floor of nearly every aisle i walked through last night.
the second problem is layout/use of space. there are lots of just plain lazy, for lack of a better word, displays in this store. instances of cans simply being stacked in the middle of an aisle, still in their cardboard palettes, with a price tag taped to the side, is just amateur hour. a good manager would not allow such a thing in a store that's trying to project an image that isn't down market.
the third problem is stocking. shelves are frequently empty, and old stock is available when it shouldn't be. there was milk that was 8 days past it's sell-by date for sale in the dairy case. that's unacceptable. if items are selling out, a good manager should adjust the inventory so there are more shipments in order to keep those items available.
finally, rudeness. this is DC, and i'm never going to get the kind of customer service i experienced growing up in the south and the midwest. i get that. but, why do employees at harris tetter, drawn from the same pool of locals, always have a better disposition and treat me better than safeway employees. somewhere, safeway is failing to train its employees to have pride in their jobs.
i'll make sure to let management know how disappointed i am in this store. my high hopes for the location are close to being permanently dashed, i'm afraid.
Posted By IMGoph / At 1/5/09 11:45 PM
the first problem is cleanliness. the best grocery stores don't have stuff lying around in the aisles. no excuses. if something falls off a shelf, workers in these stores seem to have a premonition and somehow show up out of nowhere to clean things up. this safeway, on the other hand, had broken items lying on the floor of nearly every aisle i walked through last night.
the second problem is layout/use of space. there are lots of just plain lazy, for lack of a better word, displays in this store. instances of cans simply being stacked in the middle of an aisle, still in their cardboard palettes, with a price tag taped to the side, is just amateur hour. a good manager would not allow such a thing in a store that's trying to project an image that isn't down market.
the third problem is stocking. shelves are frequently empty, and old stock is available when it shouldn't be. there was milk that was 8 days past it's sell-by date for sale in the dairy case. that's unacceptable. if items are selling out, a good manager should adjust the inventory so there are more shipments in order to keep those items available.
finally, rudeness. this is DC, and i'm never going to get the kind of customer service i experienced growing up in the south and the midwest. i get that. but, why do employees at harris tetter, drawn from the same pool of locals, always have a better disposition and treat me better than safeway employees. somewhere, safeway is failing to train its employees to have pride in their jobs.
i'll make sure to let management know how disappointed i am in this store. my high hopes for the location are close to being permanently dashed, i'm afraid.
Posted By IMGoph / At 1/5/09 11:45 PM
FYI - I just forwarded a link to this blog post to the Safeway customer service rep that responded to my email.
Posted By 301n / At 1/6/09 8:18 AM
Posted By 301n / At 1/6/09 8:18 AM
I take a different approach -- 90% of the kids working there are from our neighborhood and it is their first job. We need to help the kids learn good work skills. I try to make sure that the managers know when someone has done a good job (and yes I have had good experiences recently that deserved praise). The managers do share this information with all the team. So make sure that the kids know who their role models are by heaping them with praise.
Posted By jrg / At 1/6/09 8:27 AM
Posted By jrg / At 1/6/09 8:27 AM
I had an after school and weekend job at a grocery store my last 3 years of high school. I understand some of the customer frustrations being vented here. However I have lived it from the employee perspective and they are often frustrated as well. Sure dealing with one semi-surly or unhelpful clerk for 3 minutes of your days is unpleasant. However imagine from the entry level employees perspective a long 8 hour shift of being vented by dozens of impatient customers for the lack of chicken in the store or the pricing errors. It's not like the cashier has control over either...
Channel your frustrations were they need to go - the management. And think about what JRG said about acknowledging good employees. It shouldn't be all stick and no carrot.
Posted By Paul / At 1/6/09 10:43 AM
Channel your frustrations were they need to go - the management. And think about what JRG said about acknowledging good employees. It shouldn't be all stick and no carrot.
Posted By Paul / At 1/6/09 10:43 AM
I agree with JRG and Paul ... but only to a point. Give kudos to those employees that are doing a good job. But .... Some of the issues being discussed in this posting are not in the control of the "kids" hired from the neighborhood. In all my 3-4x visits to the Safeway, I don't see that many neighborhood kids working the checkouts, acting as department managers, working the fish/meat/deli counters, or managing the store - where the problems tend to be. Yes, the cashier doesn't have control over the missing chicken delivers ... but they do have control over how they treat the customer ... and who they pay attention to while checking you out. Like the Giant, mant times they are talking with each other or the employee standing at the end of the checkout. I find this happens over at the self-checkouts (who tend to always need manual effort from the Safeway employee) to work.
There is no excuse for not having basics like lettuce and chicken over the holiday period. The explanation that the "truck didn't come in" worked for the first few days but not a week later. I got fed up this weekend, left my basket in the store and walked (fumed) out and drove over to Harris Teeter in SE because they (Safeway) didn't have the basics in stock. Harris Teeter didn't seem to have any problem getting their trucks in to replenish their shelves.
I've expressed my concerns to management - many times - and I've expressed them to Corporate. In both cases, it was like talking to a toaster.
But, I as bad as it is, I still go there and not to the 8th and O Giant.
Posted By RobA / At 1/6/09 12:15 PM
There is no excuse for not having basics like lettuce and chicken over the holiday period. The explanation that the "truck didn't come in" worked for the first few days but not a week later. I got fed up this weekend, left my basket in the store and walked (fumed) out and drove over to Harris Teeter in SE because they (Safeway) didn't have the basics in stock. Harris Teeter didn't seem to have any problem getting their trucks in to replenish their shelves.
I've expressed my concerns to management - many times - and I've expressed them to Corporate. In both cases, it was like talking to a toaster.
But, I as bad as it is, I still go there and not to the 8th and O Giant.
Posted By RobA / At 1/6/09 12:15 PM
If MVSq residents only cared half as much about vagrants drinking in public as they do about grocery cashiers 'tude maybe they wouldn't be undoing the singles ban.
Posted By Craig / At 1/6/09 5:54 PM
Posted By Craig / At 1/6/09 5:54 PM
Worst deli I have ever been to in my life! It seemed as though the woman (girl?) behind the counter took out all of her life's frustrations on me. I have never been so stressed out by buying meat and cheese in my life. It sounds funny now but it is pretty sad that this is customer service in 2009.
Posted By Mary / At 1/6/09 6:40 PM
Posted By Mary / At 1/6/09 6:40 PM
We've had similar problems with pricing. Things have been marked on sale, and then we're charged the full price. And yet again no one decides to fix it. It happened again last week with Yuengling. We realized when we got home that we had been overcharged. When back just a few days later we were overcharged again and when we told the cashier we were told to go to customer service. They didn't even apologize or say they would fix it. I think a lot of people are being ripped off, and the fact that they never fix it makes it seem intentional.
Posted By jen / At 1/6/09 9:51 PM
Posted By jen / At 1/6/09 9:51 PM
What happened to the employees dressed in cute outfits circulating with samples of caviar?
Posted By Libby / At 1/7/09 3:49 AM
Posted By Libby / At 1/7/09 3:49 AM
This is timely as we have noticed the same exact thing. Frequent overcharging (three things in two instances last week) and that is just what we caught. With 40 things being rung up who knows what we missed. I know Giant has a policy if it rings up wrong you get it for free, I wonder if Safeway has the same. I will say something next time I am in.
Posted By rich O / At 1/7/09 5:13 AM
Posted By rich O / At 1/7/09 5:13 AM
As they say, the people have been heard and change is coming ....
I stopped by the Safeway this morning to drop off a copy of the blog comments to management and was able to speak to one of the managers regarding the issues that we have been raising. She said that the store managers, district and regional managers, as well as the Corporate office had received copies of all of our comments on Monday and Tuesday and that as of today our issues were starting to be addressed and we should start see changes soon to address our concerns. She thanked us for being vocal and raising our issues so they could address the problems.
It also seems that the District Manager lives in our area and I will be sending him an invitation to attend the January MVSNA meeting (1/27/2009) to tell us more about how they have or plan to address our issues.
Rob
Craig: Regarding Safeway and Single Sales, there were several commenters on this blog posting that are equally concerned (or more so) over the single sales issue; however, my belief is that the Safeway issues appear to directly impact residents whereas the single sales issues appear to have an indirect impact - so Safeway is more important.
Posted By Rob A / At 1/7/09 7:30 AM
I stopped by the Safeway this morning to drop off a copy of the blog comments to management and was able to speak to one of the managers regarding the issues that we have been raising. She said that the store managers, district and regional managers, as well as the Corporate office had received copies of all of our comments on Monday and Tuesday and that as of today our issues were starting to be addressed and we should start see changes soon to address our concerns. She thanked us for being vocal and raising our issues so they could address the problems.
It also seems that the District Manager lives in our area and I will be sending him an invitation to attend the January MVSNA meeting (1/27/2009) to tell us more about how they have or plan to address our issues.
Rob
Craig: Regarding Safeway and Single Sales, there were several commenters on this blog posting that are equally concerned (or more so) over the single sales issue; however, my belief is that the Safeway issues appear to directly impact residents whereas the single sales issues appear to have an indirect impact - so Safeway is more important.
Posted By Rob A / At 1/7/09 7:30 AM
The power of the blogs!
Posted By Sam Farmer / At 1/7/09 8:32 AM
Posted By Sam Farmer / At 1/7/09 8:32 AM
>> It also seems that the District Manager lives in our area
He lives at 555 Mass. I've met him.
Posted By Paul / At 1/7/09 11:41 AM
He lives at 555 Mass. I've met him.
Posted By Paul / At 1/7/09 11:41 AM
Thanks Rob, it would be great to have the Safeway manager. we have also been victims of the missing lettuce & chicken. These problems can be corrected and feedback is essential. Might I also suggest that concerned residents request that Safeway not sell single hobo brews as they are exempt from the singles ban if I am not mistaken?
As an aside, I couldnt stand it anymore. I had to send a comment card about the semi-starbucks, its awful. Even a die hard addict like me is getting sick of endless House Brew. The coffee is never brewed and they are never stocked, staffed or speedy. I spent $25 for my long awaited discount card and to my horror I find out its no good there.
Oh one more thing, the flower lady is a doll & the friendly produce guy was very helpful on Thanksgiving explaining the difference between a sweet potato & a yam (the former is sweeter). I went with the yams.
Posted By Si Kailian / At 1/7/09 12:16 PM
As an aside, I couldnt stand it anymore. I had to send a comment card about the semi-starbucks, its awful. Even a die hard addict like me is getting sick of endless House Brew. The coffee is never brewed and they are never stocked, staffed or speedy. I spent $25 for my long awaited discount card and to my horror I find out its no good there.
Oh one more thing, the flower lady is a doll & the friendly produce guy was very helpful on Thanksgiving explaining the difference between a sweet potato & a yam (the former is sweeter). I went with the yams.
Posted By Si Kailian / At 1/7/09 12:16 PM
Si, I quit going to that Starbucks after I had to explain to the "barista" the difference between a latte and a cappuccino. I had requested a Pumpkin Spice cappuccino and she said "we don't do that - we only have the pumpkin spice latte". A few words were exchanged and I got a drink ... it wasn't a cappuccino ... but wasn't a latte either .... thank goodness for Caribou.
On a positive note, i've always a good experience with the deli when James was working (usually the evening shift). Unfortunately, he's transferring to a VA store in a few weeks. When I talked to the manager this morning I made sure I told her she needed more people like James.
Posted By RobA / At 1/7/09 2:10 PM
On a positive note, i've always a good experience with the deli when James was working (usually the evening shift). Unfortunately, he's transferring to a VA store in a few weeks. When I talked to the manager this morning I made sure I told her she needed more people like James.
Posted By RobA / At 1/7/09 2:10 PM
I had a very good experience with the meat department on New Year's Eve - I called to see if they had a bone-in sevem-rib standing roast, and they were very courteous. They put one aside for me, and it was all shrink wrapped and ready to go when I stopped by later to pick it up. Just another $.02.
Posted By DCDAVE / At 1/7/09 2:11 PM
Posted By DCDAVE / At 1/7/09 2:11 PM
>>"Might I also suggest that concerned residents request that Safeway not sell single hobo brews as they are exempt from the singles ban if I am not mistaken?"
I was very confused by this comment. Safeway does not sell single beers and I reconfirmed this last night.
Posted By Paul / At 1/12/09 6:17 AM
I was very confused by this comment. Safeway does not sell single beers and I reconfirmed this last night.
Posted By Paul / At 1/12/09 6:17 AM
I was informed that as of today (1/12) the CityVista Safeway has a new manager, John Ignacio. I will be stopping by today to invite him to our January MVSNA meeting. If you are in the store this week, please stop by and say hello to him and welcome him to the neighborhood.
Posted By RobA / At 1/12/09 8:45 AM
Posted By RobA / At 1/12/09 8:45 AM
This is such welcome news! last weekend was pretty horrible with the starbucks. On saturday i went over midday and it was deserted. An employee came over a couple minutes later and decreed that she wasnt open because they just put her over there and she had to get the place in order. I asked (twice) how long it would be...she finally said maybe 10 min so i went home. on Sunday I tried again. The same employee was there complaining to another employee behind the counter about how she should have called out yesterday because she felt like crap, etc...I managed to get coffee, took it over to the milk/sugar stand which was pretty gross as usual. i poured the milk into my coffee and got a nice fat bug as a bonus. i took it back over to the counter and requested another coffee (and new milk). She complied with no apology whatsoever. I really hate complaining like this, I've worked foodservice and its rough. But this place is upsetting.
Paul sorry if my comment came off as cryptic. I was pointing out that Safeway is exempt from the singles ban and its pretty evident that there is near universal opposition to any store selling hobo brew. They dont do it now but there is the possibility for the future - you never know with corporate formulas. If they are aware the community doesn't want hobo brews then they shouldn't sell them. Having the manager at a meeting is a good direct forum to let them know how the community feels. FYI Whole Foods does sell singles but not hobo brew.
Posted By Si Kailian / At 1/12/09 9:45 AM
Paul sorry if my comment came off as cryptic. I was pointing out that Safeway is exempt from the singles ban and its pretty evident that there is near universal opposition to any store selling hobo brew. They dont do it now but there is the possibility for the future - you never know with corporate formulas. If they are aware the community doesn't want hobo brews then they shouldn't sell them. Having the manager at a meeting is a good direct forum to let them know how the community feels. FYI Whole Foods does sell singles but not hobo brew.
Posted By Si Kailian / At 1/12/09 9:45 AM
Si, rather than stating that "concerned residents request that Safeway not sell single hobo brews" when they have never sold any singles, perhaps it should have came across as "thank Safeway for not selling single beers and urge them to continue the policy".
Posted By Paul S / At 1/12/09 10:31 AM
Posted By Paul S / At 1/12/09 10:31 AM
Si, regarding this weekend at Safeway.... My partner was sitting at Busboys and Poets yesterday afternoon "geeking out on teh WiFi" and was sitting next to an Safeway employee. She said that she was exhausted because 7 employees called in "sick" yesterday and they were extremely short-staffed. Comments were also made (now this is second hand) regarding the inability of Safeway to fire ineffective employees and to find people who actually want a job and will work. I find that hard to belive but guess people don't realize how lucky they are to have a job with today's economy.
Posted By RobA / At 1/12/09 11:03 AM
Posted By RobA / At 1/12/09 11:03 AM
Safeway and Giant are unionized - Harris Teeter is not. That probably does explain some of the "inability of Safeway to fire ineffective employees" and lesser customer service that Safeway has compared to the Harris Teeter. Also, I don't have much specifics but I recall hearing during press conferences I attended that the Safeway is under obligation to hire a certain % of employees from zip code 20001. Can and should they have better customer service than they do? Absolutely. I'm only bringing up this information because issues are usually a little less simple than they seem.
Posted By Paul / At 1/12/09 11:18 AM
Posted By Paul / At 1/12/09 11:18 AM
Paul, you're correct and that's one of the reasons the Safeway manager I talked to last week used when explaining the difference between the Harris Teeter experience and the Safeway/Giant experience.
Posted By RobA / At 1/12/09 2:18 PM
Posted By RobA / At 1/12/09 2:18 PM
this evening at 6 45 i shopped to Cityvista Safeway. all the employees appeared focused on work. the meat and chicken coolers were fuller with products. there was plenty of lettuce.
reggies'(my cat)favorite flavor canned cat food went off sale last night at midnight. but the 01/11/09 sale ends stickers were still on the shelves.
i use the self check out only and getting to know some of the employees and speak to them. the dry cleaner customer service station was staffed.
Posted By richard / At 1/12/09 7:50 PM
reggies'(my cat)favorite flavor canned cat food went off sale last night at midnight. but the 01/11/09 sale ends stickers were still on the shelves.
i use the self check out only and getting to know some of the employees and speak to them. the dry cleaner customer service station was staffed.
Posted By richard / At 1/12/09 7:50 PM
What's up with that Starbucks? I'm mean, I'm not the sharpest knife in the drawer but who trains those employees? Are they Safeway employees?
Posted By Libby / At 1/28/09 9:21 AM
Posted By Libby / At 1/28/09 9:21 AM
I was encouraged to see about 10 days ago, a district manager at the starbucks. She was instructing the employees, telling them to say thank you (instead of your welcome...not sure why) and the last couple times I went in, things were a little better, coffee was brewed. I was overjoyed that they were serving the unsold X-mas roast...sooo much better than the house blend! Hopefully they had a lot left.
but...over the weekend the produce was pretty abysmal. the whole section on the right was either unlabeled or mislabeled, lots of things out of stock, avocados were seriously funky & no cilantro to be had (but 2 sad bunches the next day)...anyone know if a green chili pepper goes by another name?
Posted By Si Kailian / At 1/28/09 11:22 AM
but...over the weekend the produce was pretty abysmal. the whole section on the right was either unlabeled or mislabeled, lots of things out of stock, avocados were seriously funky & no cilantro to be had (but 2 sad bunches the next day)...anyone know if a green chili pepper goes by another name?
Posted By Si Kailian / At 1/28/09 11:22 AM
Unfortunately, the Starbucks at the CityVista Safeway is still well below par. It's pretty bad when I have to tell the clerk how to make my drink AND how to ring it up at the register. I "stormed" away the last time I was there (on Monday 1/26) because the clerk refused to take by Starbucks promo card there - even though it had been used there the past two weeks. I went right over to the manager on duty who immediatley addressed the problem.
Do not hesitate to voice your concerns to the management. The store manager, John, Asst Managers (like Swayzine, and Tadisha) want/need to hear your comments (good and bad) so they can address the issues.
Posted By RobA / At 1/29/09 12:31 PM
Do not hesitate to voice your concerns to the management. The store manager, John, Asst Managers (like Swayzine, and Tadisha) want/need to hear your comments (good and bad) so they can address the issues.
Posted By RobA / At 1/29/09 12:31 PM
I have called both Safeway and Starbucks corporate offices and made complaints about this store and how it's slipping into the usual, sub-standard, urban Safeway.
If Whole Foods can have a good staff, why can't Safeway? Doesn't seem like rocket science to me.
FYI - I found out that the Starbucks is actually owned/operated by Safeway. The employees are actually Safeway employees - which explains a LOT.
I've spoken to Starbucks and told them that their reputation is getting damaged by the kiosk in our Safeway and the poor performance.
I suggested that they pull the kiosk and just put in a REAL Starbucks around the corner, like the storefront next to Busboys & Poets.
I'd be even happier if Caribou came in & put the Safeway Starbucks out of business. I strongly recommend to any fan of Caribou - call them & ask them to put a store in Mt. Vernon Triangle! :)
I did.
-John Thompson
Posted By John Thompson / At 2/3/09 10:48 AM
If Whole Foods can have a good staff, why can't Safeway? Doesn't seem like rocket science to me.
FYI - I found out that the Starbucks is actually owned/operated by Safeway. The employees are actually Safeway employees - which explains a LOT.
I've spoken to Starbucks and told them that their reputation is getting damaged by the kiosk in our Safeway and the poor performance.
I suggested that they pull the kiosk and just put in a REAL Starbucks around the corner, like the storefront next to Busboys & Poets.
I'd be even happier if Caribou came in & put the Safeway Starbucks out of business. I strongly recommend to any fan of Caribou - call them & ask them to put a store in Mt. Vernon Triangle! :)
I did.
-John Thompson
Posted By John Thompson / At 2/3/09 10:48 AM
Have you noticed that often times the seating at the Safeway/Starbucks is occupied with employees doing paper work? Can they not atleast use the seating near the self check-out for their breaks and business paperwork and leave the Cafe seating to paying customers?
Posted By Libby / At 2/3/09 4:15 PM
Posted By Libby / At 2/3/09 4:15 PM
Geez -- what mean-spirited comments. Even if justified, there is a much better way to handle things than this public forum. These workers are our neighbors!!! The times I have raised things with the managers, I have gotten a very good response. But I do so in person or by e-mail. I do not write things that will potentially demoralize the folks who are trying their best. I am not happy with this thread at all.
Posted By Joe / At 2/4/09 7:46 AM
Posted By Joe / At 2/4/09 7:46 AM
i didnt read anything mean...just consumer expression. i think this is a website about Life in Mount Vernon Square.
Posted By richard / At 2/4/09 10:13 PM
Posted By richard / At 2/4/09 10:13 PM
